As with the time technology evolves and so the application, this means new version of application keep coming and for SaaS customers there is no choice than to be upgraded. We help customers to upgrade their application whenever new version of application releases.
We guide them through new features which will be available in future. We apply proactive approach and test all features in advance, track on going activity on different SRs, Bugs, workarounds. This helps customer not to repeat the same exercise which has already done by us and It also helps them to plan better for upgrade.